poppycarenie

Shipping Policy

Shipping Policy – Poppy Care Nie

Effective Date: April 8, 2025

At PoppyCarenie, we strive to ensure that your shopping experience is as convenient and seamless as possible. Below, we outline our shipping policies, including information on shipping methods, delivery times, and costs. By placing an order on our website (https://poppycarenie.com), you agree to the terms and conditions of our shipping policy.

1. Shipping Methods and Rates

We offer various shipping options to meet your needs. Shipping costs are calculated during checkout based on your location, the size of your order, and the shipping method you choose.

  • Standard Shipping: This is our most affordable shipping option. Delivery times generally range from 5 to 7 business days within the United States.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery times ranging from 2 to 3 business days.

  • International Shipping: We also ship internationally. International shipping rates and delivery times vary depending on your location. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Shipping fees will be calculated during checkout, and you will be able to review them before completing your purchase.

2. Order Processing Time

  • Processing Time: Orders are typically processed and shipped within 1 to 2 business days from the date of purchase. Orders placed on weekends or holidays will be processed the following business day.

  • Order Confirmation: Once your order has been processed, you will receive a confirmation email, and a tracking number will be provided to help you monitor the status of your shipment.

3. Delivery Timeframes

  • Domestic Orders: Delivery times for domestic orders depend on the shipping method you select at checkout. Standard shipping typically takes 5 to 7 business days, while expedited shipping can take 2 to 3 business days.

  • International Orders: Delivery times for international orders vary by destination. Typically, international shipping takes 7 to 21 business days, depending on your location and the chosen shipping method.

Please note that the delivery time is an estimate and is not guaranteed. External factors such as weather conditions, customs delays, or issues with the carrier may affect delivery times.

4. Shipping Costs

  • Domestic Shipping: The cost of domestic shipping will depend on the size, weight, and destination of your order. During the checkout process, you will be presented with available shipping options and associated costs.

  • International Shipping: For international orders, shipping costs will be calculated at checkout based on the destination country, the weight of the items, and the chosen shipping method. International orders may also incur customs duties or taxes, which are the responsibility of the customer.

5. Free Shipping Promotions

At times, PoppyCarenie may offer promotional free shipping for domestic orders. These promotions may apply to orders that meet specific requirements, such as a minimum purchase amount. Any free shipping promotions will be clearly advertised on our website or during checkout.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment. You may track your order via the carrier’s website or by visiting your PoppyCarenie account page.

7. Shipping Delays

While we make every effort to ensure timely delivery, PoppyCarenie is not responsible for shipping delays caused by external factors, including:

  • Weather-related delays

  • Shipping carrier issues

  • Customs processing delays for international shipments

  • Incorrect or incomplete address information

If your order experiences a delay, we will do our best to resolve the issue, but we recommend checking with the carrier using your tracking number for the most up-to-date information.

8. Lost or Stolen Packages

If your package is lost or stolen in transit, please contact our customer service team immediately at info@poppycarenie.com. We will work with the carrier to investigate the issue and take the necessary steps. Unfortunately, PoppyCarenie is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you believe your package is missing, please check with your local post office or the carrier’s customer service for additional assistance.

9. Address Errors

Please ensure that the shipping address you provide is complete and accurate. PoppyCarenie is not responsible for delays or misdeliveries resulting from incorrect or incomplete address information. If you realize that you’ve provided an incorrect address, please contact us immediately at info@poppycarenie.com to update your shipping details before the order is processed.

10. Customer Support

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team:

Thank you for choosing PoppyCarenie! We look forward to delivering your pet care products with the highest quality and care.