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    Frequently Asked Questions (FAQs)

    We accept a variety of payment methods to make your shopping experience convenient and secure. These include:

    Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
    PayPal
    Bank Transfer (for large transactions or custom orders)
    Cash on Delivery (COD) – available in select locations (please confirm at checkout)
    All transactions are processed securely, and your personal information is protected using encryption technology.

    Yes! PoppyEcarenie offers international shipping to many countries. Shipping fees and delivery times vary depending on the destination. During checkout, you can see the available shipping options and estimated delivery times based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

    We offer a 14-day return policy on most products. If you are not satisfied with your purchase, you can return the item within 14 days of receiving it for a refund or exchange. The product must be in its original condition with all packaging and accessories intact. Some items, like opened software or certain accessories, may not be eligible for return. For full details, please refer to our Return Policy page.

    Once your order has been shipped, you will receive an email with a tracking number and a link to the courier’s tracking page. You can use this information to monitor the status of your delivery. If you have any issues with tracking or delivery, feel free to contact our customer support team, and we’ll be happy to assist you.

    Yes, all products sold by PoppyEcarenie are 100% authentic and come with the manufacturer’s warranty. The length of the warranty varies depending on the brand and product. If you experience any defects or issues with your product, please contact our customer support team for assistance with warranty claims, repairs, or exchanges.