Return and Refund Policy

Welcome to Poppycarenie
Effective Date: December 31, 2024
Street: 300 S Delaware St, Butler, Missouri
Phone number: (660) 679-4258
Email: info@poppycarenie.com
Website: poppycarenie.com

At Poppycarenie, we value your satisfaction and are committed to providing you with high-quality mobile devices. If, for any reason, you are not completely satisfied with your purchase, our return and refund policy outlines the steps to ensure a hassle-free process.

Returns

  • Eligibility: Items must be returned within 30 days from the purchase date. The product must be in its original condition, with all accessories and packaging intact.

  • Non-Returnable Items: Customized devices, items damaged due to misuse, and accessories that are not in resalable condition are not eligible for return.

  • Procedure: To initiate a return, contact us at info@poppycarenie.com with your order details. We will provide you with further instructions, including a return shipping address.

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective product or error on our part.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 7 business days.

  • Method of Refund: Approved refunds will be issued to your original method of payment within 5-10 business days, depending on your bank’s processing time.

  • Deductions: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged product, please contact us immediately at info@poppycarenie.com for an exchange. We will cover the shipping costs for replacement items.

Contact Us

For any questions regarding our return and refund policy, please reach out to us at:

Sales Policy

Welcome to Poppycarenie
Effective Date: December 31, 2024
Street: 300 S Delaware St, Butler, Missouri
Phone number: (660) 679-4258
Email: info@poppycarenie.com
Website: poppycarenie.com

Thank you for choosing Poppycarenie for your mobile technology needs. This sales policy outlines the terms and conditions for purchases made through our website or physical store. By making a purchase, you agree to the following terms:

Ordering

  • Online Purchases: Orders can be placed on our website at poppycarenie.com. Customers must provide accurate and complete information during the checkout process.

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.

  • Availability: Product availability is subject to stock levels. In case an item is out of stock, we will notify you and provide alternatives or a full refund.

Payment

  • Methods Accepted: We accept major credit cards, debit cards, and PayPal.

  • Secure Transactions: All transactions on our website are encrypted to ensure the safety of your personal and financial information.

Shipping

  • Delivery Locations: We ship to all locations within the United States. International shipping may be available for select items.

  • Processing Time: Orders are processed within 2-3 business days.

  • Shipping Charges: Shipping fees vary depending on the destination and are calculated at checkout.

  • Tracking: A tracking number will be provided once your order is shipped.

Warranty

  • Coverage: All Poppycarenie mobile devices come with a 1-year manufacturer warranty covering manufacturing defects.

  • Exclusions: Warranty does not cover accidental damage, water damage, or issues arising from unauthorized modifications.

Disputes

  • Resolution: In the event of a dispute, please contact us at info@poppycarenie.com for resolution. Our team will work with you to address any concerns promptly.

Contact Us

For any inquiries related to our sales policy, please reach out to:

We appreciate your trust in Poppycarenie and look forward to serving you with innovative mobile technology.