poppycarenie

Refund and Returns Policy

Refund and Returns Policy – Poppy Care Nie

Effective Date: April 8, 2025

At PoppyCarenie, we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you are not fully satisfied with your order, please refer to our refund and return policy outlined below. This policy applies to all purchases made on our website.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return must be initiated within 30 days from the date of delivery.

  • Proof of purchase, such as an order number or receipt, must be provided.

  • The item must not be a final sale product, which includes but is not limited to personalized or custom-made products.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards

  • Sale or clearance items

  • Personalized or custom-made products

  • Items marked as “non-returnable” at the time of purchase

If you have received a non-returnable item in error or it is defective, please contact us directly.

3. How to Return an Item

If you meet the eligibility requirements for a return, follow these steps:

  1. Contact Us: Please contact our customer service team at info@poppycarenie.com or call (660) 679-4258 to request a return authorization.

  2. Prepare the Return: Once your return is approved, pack the item securely in the original packaging. Be sure to include the proof of purchase.

  3. Ship the Item Back: Send the item back to us at the following address:

    • PoppyCarenie Returns Department

    • Address: (Insert return address here)

    • Please note: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.

4. Refund Process

Once we receive your returned item and it is inspected, we will notify you by email regarding the status of your refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to be processed, depending on your payment provider.

  • Restocking Fee: In some cases, a restocking fee may apply, which will be deducted from your refund. This fee will be communicated to you in advance if applicable.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original item for a refund and placing a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@poppycarenie.com or call (660) 679-4258. We will assist you with a return or replacement at no additional cost to you.

To ensure a smooth return process for damaged or defective products, please provide us with:

  • Photos of the damaged or defective item

  • Your order number

  • A brief description of the issue

7. International Returns

If you are returning an item from outside the United States, please note that the customer is responsible for return shipping fees and any duties or taxes that may apply. Refunds will be issued in U.S. dollars based on the current exchange rate at the time of processing.

8. Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please reach out to our customer service team at:

Thank you for shopping with PoppyCarenie. We are committed to ensuring your satisfaction and offering an easy return and refund process.