poppycarenie

Sales policy

Sales Policy – Poppy Care Nie

Effective Date: April 8, 2025

At PoppyCarenie, we are committed to offering high-quality pet products and services to ensure your pet’s well-being. This Sales Policy outlines the terms and conditions governing all sales transactions conducted on our website. By making a purchase on our site, you agree to comply with these terms.

Please take the time to read through our Sales Policy carefully. If you have any questions, feel free to contact us.

1. General Sales Terms

PoppyCarenie is dedicated to providing an easy, secure, and enjoyable shopping experience for pet owners. Our website, poppycarenie.com, offers a variety of pet products including food, toys, accessories, grooming items, and much more.

By placing an order with us, you agree to the following terms and conditions:

  • All products sold on our website are subject to availability. In case an item is out of stock, we will notify you as soon as possible.

  • We reserve the right to cancel any order if there are issues with the payment or if there are suspected fraud activities associated with the order.

  • We do not offer any guarantees or warranties for products unless explicitly stated in the product description or manufacturer’s warranty.

2. Pricing and Payment

Prices listed on our website are in U.S. Dollars (USD) unless otherwise specified. We make every effort to ensure that prices and product details are accurate, but we reserve the right to correct any errors or inaccuracies on our site, including pricing, product availability, or descriptions.

Payment for orders can be made via the following methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other payment options (such as Apple Pay or Google Pay) as available at checkout.

Please note that full payment is required at the time of order, and you will be charged for the total amount of your order, including taxes and shipping fees, if applicable.

3. Order Confirmation and Acceptance

Once you have completed your order, you will receive an order confirmation email with details about your purchase, including product(s) ordered, total amount, and estimated delivery date.

Please review your order carefully before submitting it. If you notice any discrepancies or wish to make changes, please contact our customer support team as soon as possible.

Orders are not considered accepted until we confirm them and begin processing. We reserve the right to cancel or refuse any order if there is a problem with the transaction or the product availability.

4. Shipping Policy

We provide reliable shipping services to ensure your pet products are delivered promptly and safely. For full details about shipping, please refer to our Shipping Policy.

Shipping costs are calculated based on the weight, size of the items, and the shipping address. We aim to process and ship all orders within 2-3 business days, and delivery times depend on your location and selected shipping method.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase from PoppyCarenie. If you are not satisfied with your order, you may return most new, unopened items within 30 days of receipt for a full refund or exchange.

Please visit our Refund & Return Policy for detailed information on how to initiate a return, including the conditions that apply, any applicable fees, and return shipping instructions.

6. Product Availability and Backorders

While we strive to keep our inventory up-to-date, product availability may change due to high demand. If an item is on backorder, we will notify you via email. You will be given the option to cancel the order, wait for restocking, or choose an alternative product.

7. Customer Support

If you have any questions or need assistance, our customer support team is happy to help. We offer support through various channels to make sure you get the answers you need in a timely manner.

Our team is available to answer your inquiries, assist with order issues, and provide recommendations on products.

8. Promotions and Discounts

From time to time, we may offer promotions, discounts, or special offers to enhance your shopping experience. All such offers will be subject to specific terms and conditions, and any discounts or promotional codes must be applied at checkout. Please note that some discounts cannot be combined with other offers.

9. Privacy and Data Security

At PoppyCarenie, we value your privacy and are committed to protecting your personal information. All payment transactions are securely processed, and we take extensive measures to ensure your data is safeguarded.

For more details on how we handle your personal information, please refer to our Privacy Policy.

10. Limitation of Liability

PoppyCarenie will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the specific product that gave rise to the claim.

11. Modifications to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on our website, and the updated policy will be effective as of the posted date. Please review this policy periodically to stay informed about our practices.

12. Contact Information

If you have any questions or concerns about our Sales Policy, feel free to contact us:

Thank you for choosing PoppyCarenie. We are dedicated to providing your pets with the best products and services, ensuring a joyful and healthy life for your furry friends!